Terms & Conditions

Welcome to GoodSheep. These Terms & Conditions govern your use of our website and purchases made through GoodSheep. By accessing our website or placing an order, you agree to the terms below.

Please read them carefully before making a purchase.

1. About GoodSheep

GoodSheep is a Canadian Merino wool brand offering apparel and accessories through our website and other authorized sales channels.

If you have any questions about these Terms & Conditions, please contact us at goodsheepco@gmail.com.

2. Products

We make every effort to display our products, colours, materials, descriptions, and measurements as accurately as possible.

Because wool is a natural material, slight variations in colour, texture, sizing, or appearance may occur. Colours may also appear differently depending on your screen or device.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

3. Pricing

Unless otherwise stated, all prices displayed on GoodSheep are in Canadian dollars (CAD).

Prices may change without notice. The price charged for an item will be the price displayed at the time your order is submitted.

We reserve the right to correct pricing, product information, or other errors on our website. If an error affects an order you have already placed, we may contact you before processing the order.

4. Taxes

Applicable taxes will be charged only where GoodSheep is required to collect them.

Customers may also be responsible for taxes, duties, customs charges, or other fees imposed by their destination country or jurisdiction unless otherwise stated during checkout.

5. Orders

Submitting an order does not guarantee acceptance of that order.

We reserve the right to refuse or cancel an order for reasons including:

  • Product availability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Payment authorization issues

  • Shipping restrictions

  • Errors affecting the order

If we cancel an order after payment has been processed, the applicable amount will be refunded.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Payment processing may be handled by third-party payment providers and may also be subject to their terms and privacy policies.

7. Shipping

Shipping costs, available destinations, and estimated delivery times are provided during checkout or on our Shipping page.

Delivery estimates are provided as a guide and are not guaranteed. GoodSheep is not responsible for delays caused by shipping carriers, customs processing, weather, incorrect delivery information, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

8. International Orders

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Customs processing may also affect delivery times.

9. Returns & Refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.

Please review that policy before making your purchase.

Items must meet the eligibility requirements described in the policy before a return or refund can be accepted.

10. Promotions & Discount Codes

Promotions and discount codes may be subject to additional terms, including expiration dates, minimum purchases, eligible products, or usage limits.

Unless otherwise stated:

  • Discounts cannot be combined

  • Discount codes have no cash value

  • Discounts cannot be applied retroactively to completed orders

GoodSheep may modify or end a promotion at any time where permitted by law.

11. Product Care

Customers are responsible for following the care instructions provided with or relating to GoodSheep products.

Damage resulting from improper washing, drying, storage, misuse, normal wear and tear, or failure to follow care instructions may not qualify as a product defect.

12. Website Use

You may use the GoodSheep website only for lawful personal or commercial shopping purposes.

You may not:

  • Attempt to interfere with the operation or security of the website

  • Use automated systems to improperly access or scrape the website

  • Submit false or misleading information

  • Attempt fraudulent transactions

  • Copy or commercially exploit GoodSheep content without permission

We reserve the right to restrict access to the website where misuse is suspected.

13. Intellectual Property

The GoodSheep name, logo, product photography, graphics, written content, designs, and other original website materials are owned by or licensed to GoodSheep unless otherwise stated.

They may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

14. Third-Party Links

Our website may contain links to third-party websites or services.

GoodSheep is not responsible for the content, availability, security, privacy practices, or services offered by third-party websites.

Accessing third-party services is at your own discretion.

15. Limitation of Liability

To the maximum extent permitted by applicable law, GoodSheep will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that certain personal information may be processed as necessary to fulfill orders, provide customer service, process payments, and operate our business.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any revised version will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated terms where permitted by law.

18. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without limiting any mandatory rights you may have under applicable consumer protection legislation.