Returns & Refunds

We want you to be happy with your GoodSheep order. If something isn’t quite right, we’ll do our best to make it right.

RETURNS

We accept eligible returns within 60 days of delivery.

To qualify for a return, items must be:

  • Unworn and unused

  • Unwashed

  • In their original condition

  • Returned with original tags and packaging, where applicable

Items that show signs of wear, washing, damage, or use may not be accepted.

SOCKS & HYGIENE ITEMS

For hygiene reasons, socks that have been worn, tried on beyond what is reasonably necessary to assess fit, or removed from sealed packaging where applicable cannot be returned.

Unworn socks in their original condition may be eligible for return within the standard return period.

HOW TO START A RETURN

Email goodsheepco@gmail.com with:

  • Your name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

We’ll provide you with the next steps and return instructions.

Please do not send an item back without contacting us first.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service for returns, as GoodSheep cannot be responsible for return packages that are lost in transit.

REFUNDS

Once we receive and inspect your return, we’ll let you know whether it has been approved.

Approved refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

EXCHANGES

Need a different colour or item?

Contact us at goodsheepco@gmail.com and we’ll let you know what options are available.

Because inventory may be limited, we cannot guarantee that a replacement item will still be available.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at goodsheepco@gmail.com.

Include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

If the issue is confirmed, we’ll work with you to arrange an appropriate replacement, refund, or other solution at no additional cost to you.

FINAL SALE ITEMS

Items clearly marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by law or where an item is defective.

SALE & DISCOUNTED ITEMS

Unless specifically marked Final Sale, discounted items may be returned if they otherwise meet our return requirements.

Refunds will be based on the amount actually paid after any discounts.

GIFT CARDS

Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.

INTERNATIONAL RETURNS

Customers outside Canada are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Customs duties, import taxes, brokerage charges, and similar fees paid to third parties are generally non-refundable by GoodSheep.

CANCELLATIONS & ORDER CHANGES

If you need to cancel or change an order, contact us as soon as possible.

We’ll do our best to help, but once an order has been processed or shipped, we may no longer be able to modify or cancel it.

QUESTIONS?

If you have any questions about a return, exchange, or refund, contact us at:

goodsheepco@gmail.com

We’ll be happy to help.