Privacy Policy

Last updated: August 26, 2026

GoodSheep respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have when you visit our website, make a purchase, contact us, or otherwise interact with GoodSheep.

1. Information We Collect

Depending on how you interact with GoodSheep, we may collect information including:

  • Your name

  • Email address

  • Phone number, if provided

  • Billing and shipping address

  • Order and purchase information

  • Information you submit through our contact forms

  • Communications you send to us

  • Marketing preferences

  • Job application information, such as your resume, cover letter, portfolio, or LinkedIn profile

  • Information about your browser, device, network, and IP address

  • Information about how you interact with our website, including pages viewed, clicks, searches, and timestamps

We only aim to collect information that is reasonably necessary for the purposes described in this Policy.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Communicate with you about your order

  • Provide customer service

  • Process returns, refunds, or exchanges

  • Respond to questions and requests

  • Prevent fraud and protect our website and customers

  • Improve our website, products, and customer experience

  • Understand website traffic and performance

  • Send marketing communications when you have agreed to receive them

  • Review employment applications

  • Meet legal, tax, accounting, or regulatory requirements

We will not use your personal information for a materially different purpose without appropriate consent unless otherwise permitted or required by law.

3. Orders & Payments

When you make a purchase, we collect information necessary to process and fulfill your order, including your contact information, shipping information, and details about your purchase.

Payments are processed through the payment services connected to our Squarespace store. GoodSheep does not need to directly store your complete payment card information in order to process your transaction.

Payment providers may process your information according to their own privacy policies and terms.

4. Squarespace

Our website is hosted by Squarespace.

Squarespace may receive information about visitors and customers in order to provide website hosting, ecommerce, analytics, security, checkout, and other website functionality.

This may include information about your browser, network, device, IP address, activity on the website, and information necessary to complete an order.

Squarespace processes information according to its own privacy practices.

5. Shipping & Order Fulfillment

To fulfill your order, we may provide necessary information to shipping carriers, fulfillment providers, customs authorities, or other parties involved in delivering your purchase.

This may include your:

  • Name

  • Shipping address

  • Contact information

  • Order details

  • Customs information where required

We only provide information reasonably necessary to complete these services.

6. Cookies & Website Analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly, including features such as navigation, security, shopping carts, and checkout.

Other cookies may help us understand how visitors use our website and improve its performance.

Information collected for analytics may include:

  • Browser and device information

  • IP address

  • Pages visited

  • Referring pages

  • Clicks and interactions

  • Searches

  • Timestamps

Where required, non-essential cookies may be subject to your consent through our cookie banner or preference tools.

You can also control certain cookies through your browser settings.

7. Marketing Communications

If you sign up for GoodSheep emails or otherwise consent to receive marketing communications, we may use your contact information to send you information about:

  • New products

  • Promotions

  • GoodSheep news

  • Events

  • Other brand updates

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing emails will not prevent us from sending transactional communications that are necessary for an existing order or customer service request.

8. Contact Forms & Customer Service

When you contact GoodSheep through our website, email, or other communication channels, we may retain the information you provide so we can respond to your request and maintain appropriate business records.

Please avoid sending sensitive personal information that is not necessary for us to assist you.

9. Job Applications

If you apply to work with GoodSheep, we may collect information such as your:

  • Name

  • Contact information

  • Resume

  • Cover letter

  • Employment and education history

  • Portfolio or website

  • LinkedIn profile

  • Other information you voluntarily provide as part of your application

We use this information to evaluate your application and communicate with you regarding employment opportunities.

Applicant information will only be retained for as long as reasonably necessary for recruitment, recordkeeping, or legal purposes.

10. When We Share Personal Information

GoodSheep may share personal information with trusted service providers when necessary to operate our business.

These may include providers involved in:

  • Website hosting

  • Ecommerce

  • Payment processing

  • Shipping and delivery

  • Email communications

  • Analytics

  • Fraud prevention

  • Accounting, legal, or professional services

We may also disclose information if required by law, legal process, government authority, or where reasonably necessary to protect GoodSheep, our customers, or others.

GoodSheep does not sell your personal information.

11. International Processing

Some of the companies that help us operate our website and business may store or process information outside Canada.

As a result, personal information may be subject to the laws of the country where it is processed and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.

We take reasonable steps when selecting service providers that handle personal information on our behalf.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, and meeting legal obligations.

Information that is no longer required will be deleted, anonymized, or securely disposed of where appropriate.

13. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Choices & Rights

Subject to applicable law, you may contact us to:

  • Ask what personal information we hold about you

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent where applicable

  • Ask questions about how your information is collected, used, or disclosed

  • Make a privacy-related complaint

We may need to verify your identity before completing certain requests.

Some information may need to be retained where required for legal, financial, fraud-prevention, or legitimate business purposes.

15. Children’s Privacy

GoodSheep does not knowingly collect personal information from children where parental or guardian consent would be required by applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other services.

GoodSheep is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, service providers, or legal requirements.

When we make changes, we will update the Last updated date at the top of this page.