Frequently Asked Questions

  • Orders are shipped within 1-3 business days. Please refer to our Shipping page for more information on all shipping related questions. 

  • We are located in Toronto, Canada.

  • Merino is naturally warm, breathable, moisture-managing and odour resistant. It helps keep you comfortable as temperatures and activity levels change.

  • Our Merino wool is sourced from New Zealand, a place known for producing some of the world’s finest wool.

  • GoodSheep products are designed and made in Canada with a focus on quality, comfort and everyday performance.

  • Merino fibres are much finer than traditional wool, giving them a softer feel against the skin. Our products are designed with everyday comfort in mind.

  • No. Merino naturally helps regulate temperature, keeping you warm when it’s cold while remaining breathable when you heat up.

  • Wash gently in cold water and avoid high heat. We recommend air drying whenever possible to help maintain the shape and quality of your Merino products.

  • Sizing information is included on each product page. If you’re unsure, feel free to contact us and we’ll be happy to help.

  • You can find our current shipping destinations, delivery information and rates on our Shipping page.

  • For complete information about returns and exchanges, please visit our Returns & Refunds page.

  • We’d love to hear from you. Reach out through our Contact Us page and we’ll be happy to help.