Shipping Information Canada

Shipping

We want to make getting GoodSheep to your door as simple as possible.

All orders are carefully packed and shipped from Canada. Once your order is on its way, you’ll receive a shipping confirmation with tracking information where available.

FREE SHIPPING

Enjoy free standard shipping on orders over $50.

The $50 minimum is based on your order subtotal before shipping and any applicable taxes. Free shipping will be applied automatically at checkout when your order qualifies.

PROCESSING TIMES

Orders are generally processed within 1–3 business days.

During product launches, holidays, markets, or other busy periods, processing may take a little longer. We’ll do our best to get your order moving as quickly as possible.

Processing time is separate from the carrier’s estimated delivery time.

TRACKING YOUR ORDER

When tracking is available, you’ll receive a tracking number by email once your order has shipped.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

INTERNATIONAL DUTIES & TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where these charges are not prepaid or included at checkout, they are the responsibility of the customer.

GoodSheep does not control customs processing times or charges imposed by local authorities.

SHIPPING DELAYS

Estimated delivery dates are provided as a guide and are not guaranteed.

Weather, customs, carrier delays, holidays, and other circumstances outside our control may affect delivery times.

If your tracking has not updated for an extended period, contact us at goodsheepco@gmail.com and we’ll be happy to help you look into it.

SHIPPING ADDRESS

Please double-check your shipping address before submitting your order.

If you notice an error, contact us at goodsheepco@gmail.com as soon as possible. We’ll do our best to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.

GoodSheep is not responsible for packages delivered to an incorrect address provided at checkout.

LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, contact us at goodsheepco@gmail.com with your order number and any relevant photos or tracking information.

We’ll work with you and the shipping carrier to determine the next steps.

QUESTIONS?

Have a question about shipping or your order?

See you out there.